At XFTV Stream, we stand behind the quality of our premium IPTV streaming service. We are committed to ensuring our customers are completely satisfied with their purchase. If for any reason you are not satisfied with our service, we offer a straightforward refund process to address your concerns.

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 7 days of the original purchase date.
• The subscription must not have been used for more than 7 days.
• The request must include your order number and the email address associated with your account.
• You must provide a valid reason for the refund request.

Refunds are typically processed for the following reasons:

• Technical issues that prevent you from accessing the service
• Service not functioning as described
• Incompatibility with your devices
• Dissatisfaction with service quality

To request a refund, please follow these steps:

• Contact our customer support team via email at contact.xfstream@gmail.com
• Include "Refund Request" in the subject line of your email
• Provide your order number, the email address associated with your account, and the reason for your refund request
• Our support team will review your request within 24-48 hours
• If approved, your refund will be processed within 5-7 business days

The following items are not eligible for a refund:

• Requests made after the 7-day money-back guarantee period
• Subscriptions that have been used for more than 7 days
• Refunds requested due to issues with your internet connection or device
• Refunds requested for service interruptions caused by your internet service provider
• Refunds requested after you have violated our Terms of Service

We reserve the right to deny refund requests that do not meet the eligibility criteria or that appear to be fraudulent.

If you have any questions about our refund policy or need to request a refund, please contact our customer support team:

• Email: contact.xfstream@gmail.com
• WhatsApp: +212649075366
• Response Time: 24-48 hours

Our customer support team is available 24/7 to assist you with any questions or concerns you may have about our service or refund policy.

XFTV Stream reserves the right to update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this policy periodically for any changes.